Experience Product Manager Associate Director
Exact Sciences
Madison, WI
Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

At Exact Sciences, we're on a mission to change lives by transforming how the world prevents, detects, and guides treatment for cancer. We empower patients and clinicians with the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

The Customer Experience (CX) team at Exact Sciences is responsible for delivering innovative and immersive experiences across all channels (digital and physical). The CX team seeks a dynamic leader to shape the "Next Best Action" Value Stream within the Payor and Provider experience team as an Experience Product Manager Associate Director. This role offers a unique opportunity to influence critical aspects of physicians' experiences, focusing on how to better guide clinicians to make informed decisions regarding patient care based on real-time data, clinical guidelines, patient history, and other relevant factors. This role is about providing clinicians with actionable insights, tools, and recommendations to optimize patient outcomes, drive adherence, and streamline workflows. This individual is responsible for defining the roadmap and driving delivery of all experiences and journeys within a Value Stream. In defining the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position ensures that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

Essential Duties 

Include, but are not limited to, the following:

Develop and communicate a strategic vision for the ‘Next Best Action’ value stream responsible for driving Adherence, Non-Point of Care, and the Results experience within the broader context of the Provider Experience team’s goals and objectives.Provide strategic guidance and direction to the team, ensuring alignment with company-wide initiatives and priorities.Engage stakeholders across the organization to build buy-in and support for new products or features.Foster a culture of collaboration and teamwork across functions to drive collective success and overcome organizational silos.Conduct thorough market analysis to identify opportunities for growth and differentiation within the provider experience domain.Stay abreast of industry trends, competitor activities, and customer needs to inform strategic decision-making through innovation and experimentation.Monitor performance against established KPIs, identifying areas for optimization and refinement.Lead efforts to iterate and optimize products and experiences based on user feedback, data analysis, and market trends.Facilitate collaboration with Experience Design teams to produce integrated Service Design deliverables.Lead Journey-level experience and technical discovery, adjusting scope and roadmap as needed.Recruit, inspire, mentor, and manage a team of customer-centric Product Managers and Business AnalystsDemonstrate exceptional leadership qualities, fostering a culture of high performance and accountability.Uphold company mission and values through integrity, innovation, and teamwork.

Minimum Qualifications:

Bachelor’s degree or equivalent experience.7+ years of experience in product management, with digital and domain expertise.Extensive experience facilitating the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience.Expert problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends.Expert business analysis skills; including, but not limited to, process and user flow definition and business KPIs.Extensive experience translating complex user, business, operational, and technical requirements into clear epics, features, stories, and acceptance criteria.Experience with A/B testing, user testing, user interviews, and conversions funnels.Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.Extensive experience engaging with engineers, designers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.Strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority.Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.Extensive experience leading cross-functional teams and delivering products/services.Expertise in product management methodologies, tools, and strategic planning.Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable strategies.Excellent communication and leadership abilities.Experience driving product and experience strategy.

Preferred Qualifications:

Experience managing teams of Product Managers/Business Analysts.Healthcare or digital health industry experience.Understanding of service design, human-centered design, and digital analytics tools.Experience in digital analytics tools such as Piwik Analytics, Tableau, Google Analytics, etc., A/B testing tools such as AB Tasty, Optimizely, MoEngage, etc., and/or design tools such as Adobe XD, Figma, Sketch, etc.

If you're passionate about driving impactful change in healthcare and leading teams towards a shared vision, join us at Exact Sciences. Together, we can make a difference in the lives of millions affected by cancer.

Salary Range:

$152,000.00 - $242,000.00

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email hr@exactsciences.com. We’ll work with you to meet your accessibility needs.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company’s affirmative action program.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.