Customer Service Representative
Goosehead Insurance Agency
San Antonio, Texas Metropolitan Area
Job Summary:We are looking for a dedicated and customer-focused individual to join our team as a Licensed Insurance Service Agent. As a Service Agent, you will be crucial in delivering exceptional client experiences by providing comprehensive insurance services and support. This position requires a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment. With a focus on performance-based metrics and professional growth, we offer extensive 3-month training, advancement opportunities as we promote within, and competitive compensation, including a salary, annual bonus, and annual raise opportunities.
Principle Duties and Responsibilities:You will provide un-scripted, white glove service over the phone with our clients while conducting policy servicing tasks for various complex account portfolios. Conflict resolution, expert de-escalation, and proficient technology skills are necessary to provide the required level of care that our clients deserve. You will be expected to learn how to navigate numerous carrier websites, Salesforce CRM, SMS, and other omnichannel functions.With your team, you will focus on metrics such as Net Promoter Score (a survey-based metric derived from our client’s willingness to refer our products & services), productivity, client retention, schedule adherence, and same-day resolutions. Success on your team will require you to be professional, punctual, driven, dependable, self-motivated, and a team player. Meritocracy and innovation are abundant in our workforce as our drive for excellence is met with constant change for the better.
Qualities of a Service Agent:· Passion for Customer Service· Driven to Success· Perseverance· Excellent Problem Solver· Professional Communication· Positive and Enthusiastic· Takes Ownership of Results· Competitive Nature
Experience and Education:· No Insurance Experience Required
Benefits:· 401k· Employee Stock Purchase Program· Paid Time Off· Full Insurance Benefit Opportunities· Fully Paid Licensing Opportunity· Team Specialization after Training· Rapidly Growing Organization that Promotes from Within
Working Conditions/ Physical Demands:Frequent keyboarding is required, using hands to finger, handle, or feel. Specific vision abilities this job requires include close vision and the ability to adjust focus. Daily tasks require using a headset to talk on the phone. You may spend up to 8 hours daily sitting and occasionally moving throughout the facility. Regular use of communicating via Microsoft Teams, email, and telephone. This is an in-office position. Weekend work will be required on occasion.